Ecommerce order fulfillment is the daily engine of a DTC brand: orders come in, the right items leave the shelf, and a well-packed box reaches the customer on time. We run that cycle for Shopify and multi-channel brands from operations in 25 U.S. markets.
How our pick, pack and ship process works
Pick, pack and ship starts the moment an order lands in your storefront. Orders import automatically, are checked against available inventory, and released to the floor in waves timed to carrier pickups. Pickers follow system-directed routes to bin locations and scan every unit, so the wrong size, color or variant is caught before it reaches a box.
At the pack station, the order is scanned again, packed in the carton or mailer your packaging rules specify, and weighed. Inserts, samples and gift notes are added where your rules call for them. The shipping label is generated from the rate shop, and tracking posts back to your storefront so your customer gets a shipping confirmation without anyone on your team touching it.
Receiving that keeps your inventory honest
Accurate fulfillment depends on accurate receiving. Every inbound shipment is booked against an advance shipping notice, so we know what is supposed to arrive before the truck does. Cartons are counted, units are barcode-scanned, and discrepancies such as shortages, overages, damaged units or mislabeled cartons are logged and reported to you with photos.
Once counted, stock is put away to bin locations and becomes available to sell. That sequence matters: your storefront should never advertise units that are still on a pallet in the receiving dock. Scheduled cycle counts on fast movers and high-value items keep the system count aligned with the physical shelf between inbounds, which is what prevents overselling during a promotion.
Cutoffs, carriers and delivery promises
Same-day shipping is a function of cutoff time, not luck. Each of our markets has a daily order cutoff tied to carrier pickup schedules, and orders received before it ship that business day. We confirm your cutoff during onboarding so your storefront messaging matches what actually happens on the floor.
Carrier selection is rule-based. For each order we compare services across national parcel carriers, USPS and regional carriers where available, then choose based on the delivery promise you set and the cost to meet it. Economy ground for standard orders, faster services for paid expedited shipping, and signature or insurance rules for high-value orders are all configured up front rather than decided case by case.
Packaging that protects margin and brand
Packaging is where fulfillment cost and customer experience meet. Oversized boxes increase dimensional-weight charges and void fill; undersized ones increase damage. We set carton and mailer rules by SKU and order profile, so a single T-shirt ships in a poly mailer and a set of glass candles ships in a properly sized, padded carton.
If you use branded packaging, we store it as inventory, track usage and alert you before you run low. Custom tissue, stickers, thank-you cards and promotional inserts are applied consistently on every order, not just when a packer remembers. For launches and holiday promotions, we can add temporary inserts or gift wrap for a defined date range and remove them automatically afterward.
What's included
- Real-time order import from Shopify, BigCommerce, WooCommerce and marketplaces
- Barcode-scanned picking and pack verification on every order
- Daily cutoffs tied to carrier pickup schedules
- Rate shopping across national, USPS and regional carriers
- Branded mailers, inserts, tissue and gift notes
- Automatic tracking writeback to your storefront
- Photo-documented receiving discrepancies
Frequently asked questions
What does pick, pack and ship mean?
Pick, pack and ship is the core fulfillment workflow: picking the ordered items from storage, packing them in appropriate packaging, and shipping the package to the customer with tracking. A 3PL performs these steps for every order your store receives.
Do you ship orders on weekends?
Standard operations run on business days. Weekend processing can be arranged in some markets for peak periods or launches, and we will confirm availability for your market during onboarding.
Can I use my own branded packaging?
Yes. You can supply branded boxes, mailers, tissue and inserts. We store them as inventory, apply them according to your packing rules, and alert you before supplies run low.
How do you prevent mis-picks?
Every unit is barcode-scanned at pick and again at pack, so the system confirms the item, variant and quantity before the order is sealed and labeled.